Reports to: Global Head of Revenue Operations
Salary: $90,000 - $105,000 + Superannuation + ESOP
Location: Melbourne, Australia
Work type: Hybrid
About Fresho
Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet.
Our order management software is revolutionising the way the entire industry operates - from day to day operations, to mental health and wellbeing, to food waste reduction - the impact of Fresho touches every aspect of the sector in a hugely positive way making it more efficient, enjoyable, profitable and sustainable.
We work closely with wholesale fresh food suppliers and 45,000 restaurants, cafes, hotels and other foodservice venues. Fundamental to our culture is the belief that our people are everything. We are purposefully building our culture alongside our business to make Fresho a fun, positive and inclusive place to work for our dynamic team of Freshonauts.
Fresho has raised over $45m to date and processes almost $400m monthly through the platform with 750,000 orders monthly. We are headquartered in Melbourne, Australia with offices in London, United Kingdom and Auckland, New Zealand, and customers in Australia, United Kingdom, United States, Ireland and New Zealand.
About the Role
🚀 Take your Business Analyst / Systems career into global tech: We’re looking for a Revenue Operations Systems Administrator to join Fresho’s global Revenue Operations team.
You may already be working in a BA, CRM, Salesforce / HubSpot, Sales Ops, systems or reporting role - and looking for international work experience, more ownership, more variety, and a pathway into a RevOps career within a global software business. If that sounds like your next step, we’d love you to apply 💫
This is a hands-on technical, systems, AI and data role supporting our teams across Australia, New Zealand, the UK and the US. 🌍 You’ll sit close to the commercial engine room, helping improve the systems, reporting and processes that directly support how Fresho grows and wins.
We’re taking a modern approach to systems management and enablement, including the use of tools like Claude Code, Lovable and AI-assisted workflows to help us work faster, solve problems more creatively and build better internal systems for our teams.
You don’t need to have held a RevOps title before. What matters is that you bring hands-on experience with Salesforce and HubSpot, strong data and reporting skills, a systems mindset, curiosity around AI, and the confidence to work with stakeholders at all levels to understand problems and turn them into practical solutions.
Support suppliers using technology that’s not just useful- it’s award-winning 🏅. Be part of an award-winning SaaS business shaping the future of wholesale with AI-powered products including Fresho OrderPilot!
Good to Know
- Salary: The salary band for this role is between $90,000 - $105,000 + superannuation + ESOP, with placement on the band based on the successful candidate’s relevant experience, technical capability and skills.
- Location: This role is based at our beautiful Melbourne HQ in Central House, South Melbourne (a vibrant office base with regular events like free lunches, socials and excellent facilities!) with hybrid working flexibility.
- Hybrid working: Once ramped, the role can move to a hybrid model // typically 3 days in the office and 2 days flex to work from home.
- Global role / working hours: This role will include planned periods where your working hours are adjusted - for example, working early mornings or later evenings for a week or period of time - to support in-market collaboration with different regions. We expect this rhythm to be most relevant during the first 6-10 months as you onboard, build context and help embed the global RevOps structure.We’ll have a roster system in place to support your balance, including time to adjust back between timezone changes. If you like variety, want international experience, and like the idea of not always working only standard Australian business hours, this could suit you well! 🌍
- Training & Onboarding: You’ll be supported by experienced team members and given the context you need to understand Fresho’s product, revenue model, systems and processes. However, this role does require someone who can bring some existing CRM, systems, data or business analysis capability from day one.
Responsibilities
For the full responsibilities and role details, please click Apply to view the full job description on our careers site. 🥬
Revenue Systems, CRM and Data Management
- Maintain and improve revenue systems, including Salesforce, HubSpot and connected sales tools.
- Support CRM administration, data hygiene, reporting inputs, workflows, automations and system configuration.
- Use AI-assisted tools and workflows to help improve the function.
Analysis, Reporting and Insights
- Build and improve dashboards and reports.
- Use BI and AI tools to analyse data, identify trends and turn findings into clear, practical insights.
- Support revenue forecasting, pricing analysis, market research.
Business Analysis, Process Improvement and Documentation
- Work with stakeholders to understand current processes, pain points and operational gaps.
- Help improve CRM structure, workflows, fields, reporting inputs and operational infrastructure as Fresho scales.
- Support change management by helping teams understand, adopt and give feedback on new processes.
Global Collaboration and Stakeholder Support
- Build strong feedback loops with global Sales, Marketing, Onboarding, CX, Finance, Product and Systems stakeholders.
Project Work and Functional Support
- Contribute to account enrichment, data improvement and RevOps projects.
- Support commission, bonus or incentive structure administration and reporting.
- Help improve system adoption, reporting quality, process consistency and team efficiency.
Qualifications, Skills, and Experience
Must Haves:
- 1–3 years’ relevant experience - in a role such as Business Analyst, Junior Business Analyst, CRM Analyst, Salesforce Administrator, Sales Operations Analyst, Revenue Operations Analyst, Systems Analyst, Commercial Analyst, Data / Reporting Analyst, or similar. This is not a senior strategy, sales leadership or people management role; it is a hands-on systems, data and operations role with room to grow.
- Salesforce and HubSpot systems admin experience - we’re looking for hands-on experience working in both systems. You do not need to be a senior Salesforce architect, but you do need enough practical experience to own the Rev Ops admin responsibilities of these tools; understand fields, workflows, data quality, reporting, admin tasks and how system changes can impact users and downstream processes.
- Strong data and reporting skills - you’re confident working with spreadsheets, cleaning data, analysing information, and building clear reports or dashboards. You do not need to be a data engineer, but you do need to be comfortable getting into the details and turning messy information into something useful.
- Systems and process mindset - you understand how tools, workflows, data and teams connect. You think through the impact of changes before making or recommending them, and you enjoy improving how work gets done with real impact.
- AI capability - you’re already using AI tools in practical ways to work faster, analyse information, document processes, improve reporting, surface relevant context, or solve problems.
- High attention to detail - you’re accurate, organised, process-driven and comfortable with detailed admin, data hygiene and follow-through.
- Collaboration, being a RevOps business partner, and change management experience - you’re comfortable working cross-functionally and value partnering proactively with stakeholders, not just building behind the scenes. You have experience gathering feedback, taking feedback on your work and processes well, explaining changes clearly, and helping teams adopt and embed new systems or process improvements.
- Strong communication skills - you can work with non-technical stakeholders, gather requirements, explain issues clearly, and communicate proactively
- Melbourne availability - you’re based in Melbourne and able to work regularly from our South Melbourne HQ as part of a hybrid rhythm. This role is designed for someone who values in-person collaboration as well as focused work-from-home time.
It’s a Bonus if You Bring:
- Experience in SaaS, B2B tech, software or another scaling technology business.
- Experience in sales operations, revenue operations, customer operations, commercial operations or business systems.
- Experience with SQL or querying data.
- Experience using BI / dashboarding tools such as Power BI, Tableau, Looker Studio or similar.
- Experience supporting complex Salesforce configuration, workflows, reporting or system changes.
- Experience documenting business requirements, workflows, process maps or system guides.
- Experience supporting global or distributed teams.
- Exposure to foodservice, wholesale, logistics, supply chain or marketplace businesses.
In return we’ll offer
Everything you need to live and work well.
- Employee Share Option Plan so you can share in Fresho’s success
- LinkedIn Learning Subscription with weekly work time dedicated to growing new skills
- Mentoring programme to help you grow and exceed your potential
- Flexible working with hybrid and fully remote teams
- Procaffeinating Wednesdays where the coffee’s on us + in office coffee machines
- Regular socials (with snacks and drinks of course!)
- Fresho merch so you can look sharp in our branded swag
- Referral bonuses - invite your friends and get paid for it!
- Employee Assistance Program to support your mental health and wellbeing
- CEO Book Club where role related e-books are on us
- Paid time off for fertility treatments and generous parental leave policy
